Top 6 Queue Management Systems for Banks in 2023

Crowd control is exceptionally important in locations that experience humongous amounts of traffic. Banks, hospitals, nursing homes, academic institutions, and the like must engage in effective crowd & traffic management as they entail a key aspect of customer engagement. Queue management systems are potent, versatile, and scalable systems that enable efficient crowd control, allowing businesses to provide services and engage & connect with their customers better. From banks to brick-and-mortar assignment help adelaide & academic services, queue management systems are used by one & all.

Here, in this article, is a list of seven of the most capable queue management systems for banks in 2023. Read on and be informed.


A cloud-based queue management system, Qminder is one of the best out there. It is used by different businesses to design effective and decisive waiting experiences for their customers. Qminder sends text notifications on mobiles to deliver a persistent and seamless experience.

AT&T, Verizon, Uber, and World Bank are some major names that use Qminder. It has a huge customer base and delivers customized services by collating and curating customer information from self-check-ins and log-ins.

The biggest attributes of the Qminder QMS are:

  • Cloud-based software-as-a-service
  • Supports a wide variety of smart devices
  • The ability to design customized waiting experiences
  • Self-check-ins through smart devices
  • Real-time updates of the waiting list through text notifications
  • Better performance through service data analytics
  • Intuitive service dashboard with handy features such as easy monitoring of service lines, text notifications, SMS, etc.
  • One of the most top-rated in the market

Pricing: Qminder offers three distinct packages. The Starter package is billed at $429 per month and $4588 per year, the Business package at $659 per month and $7588 per year, while the Enterprise package offers customized features and pricing.

Qminder is easy to operate and can quickly & effectively convert haphazard traffic into organized queues. However, starter versions offer limited accessibility to features and data, and you need to pay extra for sending text messages.


Qudini is another market leader with a wide range of tailor-made features for different enterprises and sectors. Often touted as one of the best banking queue management systems, Qudini boasts of the following features à

  • Exceptionally simple and intuitive interface that can be used by one & all. Multiple language options and different queue systems for delivering enhanced & hassle-free customer journeys.
  • Seamless integrations with different customer relationship management systems, business intelligence platforms, chatbots, automated text messaging platforms, search engine user profiles, and myriad hardware like TVs, tablets, laptops, and the like.
  • A cloud-based system, virtual queue creation, live updates through mail & SMS, easy activity management, AI engine & analytics, and much more
  • Prominent banking organizations such as Citibank, Standard Chartered, Royal Bank of Scotland, NatWest, Lloyds of London, , use Qudini.
  • Supports numerous languages such as French, German, English, Italian, Japanese, Korean, Dutch, Russian, Simplified & Traditional Chinese

Qudini offers exceptional customer engagement through its simple and friendly user interface. The customer support service is also quite prompt and good. The only downside is that the pricing could be clearer and offers only quotation-based plans.

Wait while

This is another entirely virtual, cloud-based queue management system that is immensely versatile and flexible. Any enterprise can use Waitwhile as it uses virtual queues for effective customer management. Administrators can:

  • Send text notifications
  • Create personalized queues & waitlists
  • Improved customer flow through a powerful inbuilt analytics engine
  • Streamline waiting lists
  • Easy-to-use interfaces

There are a few downsides, however. Application screens often freeze, and the system is incompatible with older browser versions. Furthermore, there’s no support for multiple users through a single application ID.

Better Branches

Another superb queue managing platform for banks, Better Branches stands apart from the rest due to features tailored towards responsive credit unions and small banks.

  • It has a traditional interface and employs potent, seasoned QMS algorithms that work best for responsive & active small-scale financing branches.
  • Uses locally installed units for better security and follows General Data Protection Regulationsto ensure optimal encryption while handling, storing, & transferring data.

Travis Credit Union, First Community Credit Union, and SVP Ideal Credit Union are some notable names that use this QMS. Check out their official website and connect with Better Branche’s sales representatives for accurate info about their pricing.


Leyline is different from your typical queue management system. It not only provides customers to book slots and visits through devices of their choice but also guides them through on-location kiosks. The biggest features of the application are:

  • Zero existing framework requirements
  • Easy and transparent licensing
  • Advanced analytics
  • Different on-site kiosk systems for various businesses
  • The user app has numerous features, such as widgets, digital signage, etc.
  • E-ticketing amenities
  • Comprehensive customer support service
  • Highly adaptable
  • Multi-language support

Multiple packages are available, each suited for enterprises of different scales & types. Each package is available on a yearly, three-yearly, or five-yearly basis. The only downside of the Leyline QMS is its dependency on frequent updates.


A veteran QMS, Qtrac has been in the industry for more than four decades! The virtual queue management system uses myriad strategies to manage customer flow for any business. Qtrac allows businesses to manage and modify schedules & appointments efficiently, enabling companies to engage with customers better and increase trade volumes.

Qtrac is the first choice of major governmental and private organizations such as Department of Motor Vehicles offices across the USA, the San Diego State University, Lufthansa Airlines, etc. Major features that make Qtrac so popular are à

  • Customized solutions and improved customer experience
  • Improved scheduling and crowd management
  • Enhanced productivity & sales
  • Three unique plans for different business sizes, monthly & yearly license renewal
  • Easy viewing of queue status through the Qtrac app
  • Real-time updates
  • Inbuilt analytics and insightful reporting

The only downsides of the Qtrac QMS are its high prices, lack of multiple notification systems, lack of integration of payment systems, and a somewhat inconvenient UI.


The Engageware queue management system distinguishes itself from the rest of the lot by offering simpler AND more efficient traffic management solutions. Used by retail banking, academic, and healthcare institutions, it claims to engage customers better and provide them with a hassle-free business experience.

The top features of the application include the following:

  • Providing near-accurate wait times using real-time data
  • Clear information about waiting periods
  • Handy feedback mechanism
  • Easy and flexible log-in from any device
  • Smooth tracking of activity and appointments
  • Offers tailor-made and engaging experience for one & all
  • Completely cloud-based SaaS

And that’s about it for this write-up. Hope it was a good read for one and all. If you are a student working on designing effective queue & crowd management algorithms & need expert aid, then connect with reputed assignment and online essay help services today.

All the best!

Author-Bio: Uma Watson is a software developer working with a major QMS provider in the UK. She is also a part-time tutor and writer at, a leading pay for assignment writing service provider.


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